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Shipping & Return Policy |
Standard Shipping Charge Rate
We uses EMS, TNT or DHL for all of our shipping
to anywhere in the world. We also insure all of
our packages. Shipping charges are calculated on
the weight of the items for each separate order
placed. In the case of a multiple item order being
shipped to multiple addresses, shipping is applied
per address and calculated based on the total
weight of all items being shipped to that address.
Normally a wedding gown weights between 2.6 –
3.0 kilograms, bridesmaids dress weights between
1.0 – 1.5 kilograms, and flower girl dress
weights under 1.0 kilograms
| By
TNT/EMS |
3-7
Days |
To CA,
USA, UK, Germany, France. For other places, please contact
us. |
US$65/1ps |
| To Au,
Japan, New zealand |
US$55/1ps |
| others |
US$75/1ps |
| By
DHL |
3-5
Days |
To CA,
USA, UK, Germany, France. For other places, please contact
us. |
US$85/1ps |
| To Au,
Japan, New zealand |
US$75/1ps |
| others |
US$95/1ps |
*Tracking Service
1, If ship by TNT, please all custom go to their
website to check, www.tnt.com
2, If ship by EMS, please check go to http://www.ems.com.cn/english-main.jsp
USA customer can check go to www.usps.com
directly
Other customer check choose site suit for your
country form here:
http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html
We will give you the tracking number as
soon as we ship out your dress.
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We’re not satisfied until
you are and we are confident in our wide
selection of high quality products.
However, if you are not completely
satisfied with the quality of your
purchase or the service we provide, please
call our customer service department
immediately.
Please note we take every
precaution to insure your order arrives
safely, however, there may be occasions
where goods are damaged which are beyond
our control.
The following is a list of items
that cannot be exchanged or returned:
- We do not accept returns on any custom made order which includes dress in CUSTOM SIZE, COLOR or DESIGN. ALL SALES ARE FINAL for custom made dresses.
- We don't accept any dress for
exchange
- we don't accept any dress changed
the color.
- Absolutely no returns will be
accepted after the wedding date
- Accessory items such as wraps,
jackets, gloves, or fabric made
specifically for you
- Products that have been modified or
altered in any way
- Discontinued and/or clearance sale
items
Return Requirements:
- We just accept return if our dress
not good quality and damage during the
delivery and other reason.
- Please email contact if our dress
not good quality as soon as you
received the dress.
- Shipping charges are not refundable.
- Unauthorized returns may be refused
and sent back to the customer.
- In some cases, a restocking fee may
apply. About 70 us dollars for reach
dress restock fee.
Return Procedure:
- email contact us in 2 days after you
got the dress.
- if your dress can be return, we will
email you the Return Authorization
numbder.
- Print the Return Authorization Form
that will be emailed to you once your
request has been accepted.
- Return the product in the original
box with packing materials along with
the RA receipt and original packing
slip.
- Be sure to insure your return
package, as we are not responsible for
any items that are lost/damaged in
return shipment. No refund will be
given for damaged items.
- Returned items must be post marked
within 3 days after receipt of RA.
- The package must be received within
7 days of receipt of your order.
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