| Frequently
Asked Questions |
Question:
How long before my dress is delivered?
Answer: You
should order you gown before 2 months your wedding.
Normally, you can get your dress in 4 weeks
after we got your payment.
|
Question: Do
you accept returns?
We guarantee all our dress with high quality. If
our dress not good quality, customer can return
back the dress. But we can't accept return dress
for custom cut order. More information,
please view Return
Policy
|
Question: What
sizes are available?
Answer: Bridal
Gowns - 2 to 20, 16W – 28W Lengths available
short, regular or extra length
Bridesmaids - 2 to 20, 16W to 28W
Junior Bridesmaids - 8 to 14
Mini-Maids – 2T - 7
Flower Girls – 2T to 16
Prom - 0 to 18
Prom Plus - 16W to 28W
Also, you can give us your exactly measurements
for free.
|
Why your prices so low?
First, we operate at a lower overhead
than a retail store. For example, we do not employ
a sales staff or alterations department, all of
which add to the cost of operation. Since we do
not have to accommodate for these costs, we can
pass the savings onto our customers.
Secondly, We are a professional wedding factory,
not retailer of any wedding factory, you can order
dress from our factory directly.
.
|
Can I place my order over the
phone?
We do not accept phone orders. We
require all orders in writing to avoid errors.
|
How do I pay?
We just have 3 payment way, 1, bank transfer 2,
Western Union, 3 MoneyGram
about the western union payment you can view their
website: www.westernunion.com
about MoneyGram payment, you can view their
website http://www.moneygram.com
Details information, email us.
|
Can I see fabric swatches before
ordering?
We do have fabric swatches available for purchase
of only $20 per fabric type such as satin, chiffon
and Martin, but you need to pay the shipping cost.
|
Can
I change the color of the dress or the accent of
the dress? How much is there extra charge?
Yes. You can change the color of the dress or
accent of the dress. But we recommend you to think
over before you make any change of style or color.
It might not be different from your imagination.
And your gown might be delayed due to the color
change because we may not have that color in stock
and will make special order for you. Please check
our color chart and
tell us the color number you select and make a
special note on the measurement form when you
order. We usually don't charge extra if you only
change the color. In case there is extra charge,
we will notify you
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Can I send you a picture of the gown and you custom make the gown for me?
Yes. We can custom make the gown
if you give us clear pictures showing both front
and back. But please be aware of that the charge
will be much higher than the styles in my list
because our designers will have to design it from
scratch just for you and it will cost more. I need
to contact our designers for quote. And we don't
accept return and refund for custom made gowns
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